Does This Task Actually Need an Agent?
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Author(s): Rittika Jindal Originally published on Towards AI. Choosing between a script, RAG, a fixed workflow, and an AI agent using four requests to the same support team. Imagine you’re automating a billing-support inbox. Four customers send four different requests: Does this ttask actually need an Agent?The article explains that whether you need an LLM, RAG, a fixed workflow, or an AI agent depends on separating message understanding from subsequent actions, and on what evidence is required
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