Self-checkout was supposed to cut costs. Instead, it created a problem retailers didn’t anticipate
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Stores are cutting back on self-checkout lanes.
According to an April survey from Toast, a point-of-sale and restaurant management platform, approximately 36% of 340 small and midsize retail operators said they used self-checkout lanes this year, down from 43% in 2025.
That decrease could be attributed to merchandise losses.
According to a report from ECR Retail Loss, grocery stores experienced an average 22% increase in merchandise losses in the year after installing self-checkout la
According to an April survey from Toast, a point-of-sale and restaurant management platform, approximately 36% of 340 small and midsize retail operators said they used self-checkout lanes this year, down from 43% in 2025.
That decrease could be attributed to merchandise losses.
According to a report from ECR Retail Loss, grocery stores experienced an average 22% increase in merchandise losses in the year after installing self-checkout la
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