Restaurant Dive

Service times are on target and stores feel warmer, and executives see opportunities to elevate the app and drive-thru experiences with personalization and AI.

Out West’s bankruptcy could result in Bloomin’ Brands taking direct control of a majority of Outback Steakhouse’s U.S. franchise system.

The coffee chain’s food launch could help it compete with Starbucks and Dutch Bros, which have more developed breakfast and snack offerings.

Membership reached more than 24 million customers, and they accounted for one-third of the chain’s Q3 sales, CEO Scott Boatwright said. 

The meal option could help the delivery giant weather consumer price sensitivity, while driving new orders at partner restaurants.

From streamlining ordering to delivering flexible payment experiences, handheld POS technology is boosting CX and operational efficiency.

See how quick-service brands detect, understand, and resolve tech issues before crew or guests notice, at every location and every shift.

Gen Z craves bold global flavor. Discover how Kikkoman elevates campus dining with less prep!

The agency and eight states allege that the point-of-sale services provider charges its restaurant clients and their customers hidden fees.

The chain is moving from a turnaround to a sustained growth plan, CEO Brian Niccol said, as traffic, mix, pricing and merch all contribute to sales growth.

Pizza Hut. Wendy’s. Now, Applebee’s and IHOP? Buyers are trying to take restaurants private to avoid market pressure — but Dine Brands isn’t ready yet. 

The chain’s marketing strategy will focus on its value proposition and flavor, while the chain will create more personalization to create return guests. 

A committee of independent directors is evaluating the proposal, but the chain made no assurances over the unsolicited proposal or any other transaction.

Popeyes’ focus on the core menu has improved satisfaction, food quality and value scores — but not sales. Burger King’s success sped up its refranchising.

The chain shows no signs of slowing down as it laps multiple years of double-digit same-store sales growth and invests in training, equipment and staffing. 

The deal marks the consolidation of two major players in the grocery e-commerce industry.

Trian Fund, owned by former Wendy’s chair Nelson Peltz, alongside other private equity firms said a sale would help the chain focus on long-term profitability.

The casual Asian dining chain is a year into a turnaround and has moved from 22nd place to third in same-store sales growth among its competitive set.

The brand’s strong managerial retention, social media marketing and menu innovation drove an exceptional quarter.

The change is a substantial increase in the brand’s compensation ceiling, reflecting continued investment in career paths and retention, according to COO Jason Cochran.